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SHIPPING POLICY

We only ship to the 50 United States. Unfortunately, we don’t sell to oversea locations at this time.

We strive to have all of our packages shipped out within 1-3 business days of successful payment process.

The time it takes your package to get to you depends on the shipping method you choose at checkout:

USPS Priority takes 2-3 days

USPS First class takes 2-5 days

Shipping time starts after the package has been picked up by the mail service. This can be any time between 1-3 business days after purchase. For example, if you pay for priority shipping, the package will arrive 2-3 days after it’s been shipped.

We gladly provide free shipping on domestic orders within the lower 48 states for all orders over $60. The packages will be sent using USPS First class shipping. If you would like your package sooner, you can choose and pay for another shipping option at checkout.

Depending on the shipping address, the time it may take for your product to reach you may vary. A confirmation email will be sent with a tracking number once your package ships.

Shipping costs are non-refundable.

RETURNS & REFUNDS POLICY

We constantly work to ensure that our customers are happy with our products, however we understand that problems could arise. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds
To complete a refund, please email us at hello@bealiveandkicking.com. We will then provide you with a return address. You are responsible for the cost of shipping the product back to us. Please provide us with the tracking number, otherwise we’re unable to verify your return. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Once we receive the returned product, we will also notify you of the approval or rejection of your refund. Original shipping costs are not refundable and will be deducted from your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@youarealiveandkicking.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@youarealiveandkicking.com to receive the shipping address and process. We only exchange products purchased through bealiveandkicking.com.

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